Feature |
Standard call Center Hotline |
Briefseal |
| Anonymity | User anonymity maintained but limited follow-up. | Complete anonymity with unique tracking. |
| Feedback to Users | Not possible. | Unique ticket allows users to receive updates. |
| Accessibility | Phone-based. | 24/7 access via any internet-enabled device. |
| Cost Efficiency | Higher staffing and operational costs. | Cost-effective digital solution. |
| Data Accuracy | Relies on operator interpretation. | Users input details directly, reducing errors. |
| Scalability | Limited by call volumes and operator capacity. | Scales seamlessly with user growth. |
Briefseal proposes a secure, web-based platform as a modern and efficient solution for an Anonymous Fraud Hotline Service. Unlike traditional call centers, our platform provides users with a unique ticket number for each report. This feature enables users to receive updates and track the progress of their reports online, fostering transparency, accountability, and user engagement.
How it works:
The platform’s smart routing technology eliminates the need for users to log in, allowing them to post complaints quickly and anonymously. For example, a whistleblower with a financial complain can submit their complaint from any mobile device, upload supporting evidence, and instantly receive a unique reference link. This reference link enables them to track the status of their report and receive updates without compromising their anonymity. Once the complaint is submitted, the platform automatically routes it to the Chair of the Audit Committee (separated from management), the chair can then delegate the case to the appropriate management team or committee for investigation and track progress and management actions on the platform.